Privacy Policy

Last updated: 01.07.2026

Welcome to Premier Luxury Mountain Resort. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and protect it, and the rights you have regarding your personal data.

1. Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use our website.

1.1 Information You Provide

• Personal information: name, email address, phone number, postal address, payment details and any other information you provide when making a reservation or an enquiry.
• Communication data: records of your correspondence with us by email, by phone or through our website.

1.2 Information Collected Automatically

• Log data: information such as your IP address, browser type, operating system, referring and exit pages, and date and time stamps.
• Cookies and similar technologies: we use cookies and similar technologies to collect information about your interaction with our website. Please see our Cookie Policy for details.

2. How We Use Your Information

• To provide our services: to process reservations, manage bookings and provide customer support.
• To improve our services: to analyse usage and improve the experience we offer.
• To communicate with you: to send you updates, promotional materials and other information about our services, where you have agreed to receive them.
• To maintain security: to protect against fraud and spam and to keep our website and services secure.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: with trusted third parties who perform services on our behalf, such as payment processing, our online booking system, website hosting, data analysis and marketing assistance.
• Legal requirements: when required by law, or to protect our rights and property, we may disclose your information to the relevant authorities.
• Business transfers: in the event of a merger, acquisition or sale of all or part of our assets, your information may be transferred to the new owner.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration and destruction. Despite our efforts, no security measure is completely secure, and we cannot guarantee the absolute security of your information.

5. Your Rights

You have the following rights regarding your personal data:

• Access: to request access to the personal information we hold about you.
• Rectification: to request correction of inaccurate or incomplete information.
• Erasure: to request deletion of your personal information, subject to our legal obligations.
• Opt-out: to stop receiving marketing communications from us at any time.

To exercise these rights, please contact us by email.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. You can change your choice at any time through Cookie Settings or through your browser settings. More information is available in our Cookie Policy.

7. Third-Party Links

Our website may contain links to third-party websites, including our online booking system. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with an updated “Last updated” date. Your continued use of our website after changes are published constitutes your acceptance of them.

10. Guest Check-in Data

When you check in at Premier Luxury Mountain Resort, we collect your full name, email address, phone number, room number and electronic signature through our digital check-in system.

Legal basis. Your contact details and signature are processed for the performance of a contract (the accommodation agreement) under Article 6(1)(b) GDPR. If you choose to opt in to marketing communications, that data is processed on the basis of your freely given consent under Article 6(1)(a) GDPR.

Retention. Check-in records are retained for a minimum of 5 years as required by Bulgarian accounting and tax legislation. Marketing data is retained until you withdraw your consent, which you may do at any time by contacting us by email.

Storage and security. All check-in data is stored on a secured server located within the European Union. Electronic signatures are stored in a protected directory accessible only to authorised staff. A backup copy is maintained via Google Workspace (Google LLC, USA), processed under Standard Contractual Clauses pursuant to Article 46 GDPR.

Your rights. You have the right to access, rectify or request erasure of your personal data. Requests for full erasure of check-in records may be deferred until the statutory accounting retention period has elapsed, as we are legally required to retain this data. To exercise any of your rights, contact us by email.

Supervisory authority. If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP) at www.cpdp.bg.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Premier Luxury Mountain Resort
11 Karamanitza Str., P.O. Box 73
2770 Bansko, Bulgaria
+359 74950500

Email Us

Thank you for choosing Premier Luxury Mountain Resort. We are committed to protecting your privacy and ensuring a safe and enjoyable experience.